ICMM publishes guidance note on resolving local-level grievances

This key document – developed with support from Critical Resource – is aimed at ICMM members & other mining companies

The International Council on Mining and Metals (ICMM) has recently published ‘Human Rights in the Mining & Metals Sector: Handling and Resolving Local Level Concerns and Grievances’. This is the second in a series of publications, developed with the support of Critical Resource, to assist member companies and other interested companies responsibly manage challenging issues in the area of human rights.

This publication sets out good practice approaches to help companies design and/or enhance existing complaints procedures or mechanisms. Specifically, it aims to:

• Describe a set of ‘overarching design principles’ that provide basic, high-level guidance for companies developing complaints mechanisms;
• Outline some basic criteria to help operations ‘assess the nature of and potential for complaints’ so as to develop a mechanism most appropriate to their situation;
• Present three possible types of mechanism, with incrementally greater levels of external engagement;
• Set out various ways in which global headquarters of companies can develop ‘group-wide procedures’ to support best practice locally.

To download the guidance note, click here (PDF).
To read ICMM’s press release, click here.
To download the first in the series, “Human Rights in the Metals & Mining Industry: Overview, Management Approach and Issues,” click here (PDF)